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Refresh 2019

April 24 - April 25

Refresh 19 - Freshworks’ global user conference is happening at the Tobacco Dock, London on the 24th & 25th of April 2019.

Join us as we explore the depths of customer engagement and experience management. Refresh 19 features two days filled with inspiring sessions, technical hands-on workshops, networking and a whole lot of fun! This time, engage in sessions about latest trends and best practices in helpdesk/customer support, CX management, IT service desk management and more. The 5+ tracks to choose from, will focus on organizational transformation and acquiring practical knowledge on how to make your teams more productive and efficient.

We have inspiring thought leaders, industry experts, and our own customers sharing their stories, learnings, and much more. Also, our keynote speaker is JOHN TERRY – Captain, Leader, Legend!

The conference focuses on delivering WOW experiences and enhancing customer journey because after all, it’s the experience that matters! Join us for an experience of a lifetime, as we explore the art of customer engagement and experience management.

Get the latest insights on customer engagement trends, product features, and hacks. Attend hands-on workshops and set up one-on-one sessions with our product experts.
Grow your network by interacting with inspiring minds and build connections with over 60 influential speakers and 500+ customers and partners
Become a Freshworks certified professional through our various product learning sessions, practical how-tos and real-world solutions. Sharpen your skills, elevate your career, and grow in your professional goals. Meet our product specialists and have one on one sessions with them.
Indulge in the Freshworks experience center which brings to you, interactive demos with our suite of products. Meet with Freshworks’ Marketplace and partners, and test drive the solutions and products that they have to offer. Learn how to extend the capabilities of our suite of products and extract the most value from them, using powerful integrations and apps.

Find out more HERE

Opening Times


Wednesday April 24 - April 25